J&Q's comprehensive information security program is based on ISO 27001/2, PCI and NIST standards. J&Q has achieved the HIPAA Security Compliance Assessment, as well as the AICPA® SOC 2 Type 2 security certification. Our established state of the art infrastructure is secured by industry best practices. All staff receive ongoing training on our security policies and procedures regarding client data, confidential information and physical security. J&Q's work culture emphasizes security and confidentiality.
Our infrastructure and systems support large volume direct mail programs. A highly skilled IT team has the experience and tools to create highly targeted communications. Programmers process data in a variety of formats using industry standard programs, document creation specialists place art and data on the page to create highly personalized direct mail and skilled software developers build sophisticated and automated systems for special programs.
We partner with industry-leading software companies like BCC, Quadient, Solimar and Compart to produce mail that meets USPS standards and runs efficiently through our production plant. We offer list purchase, list hygiene, address standardization, postal presorting and optimization, NCOA, custom suppressions and other list services to assure mail reaches your recipients correctly, on-time and cost-effectively.
Our postal optimization experts, IT staff and lettershop work together to analyze and then postal presort for the most cost effective plan to deliver the mail to postal distribution facilities. Using J&Q’s Hybrid Solution process, we utilize destination entry, commingling and USPS Drop Shipment Management System (DSMS) to move the mail at the lowest combination of postage rates, freight and handling. And we work with the freight companies to ensure mail meets in-home dates throughout the country.
Client data is secured throughout the data life cycle - from entry into J&Q through secure FTP sites, processing on a segregated network, and web-based proofing of sign-offs on JQConnect, as well as secure storage until destruction. The entire building and production facility are protected by a card system and security cameras.
J&Q has achieved the HIPAA Security Compliance Assessment which certifies our high level of security and ability to produce healthcare direct mail programs. We have also completed the rigorous AICPA® SOC 2 Type 2 exam which confirms our security processes and procedures are consistent, ongoing, and sustainable which is key to ensuring the security of our clients’ data and information throughout the year.
Firewalls, backup power supply systems, virtual servers, backup systems and a tested disaster recovery plan all safeguard the security and integrity of data. J&Q's security and QC procedures and standards ensure that client programs mail correctly and on schedule.
Our IT staff is well versed in dealing with a wide variety of data formats and high-speed printing/imaging formats, as well as integrated services including QR codes, PURLs, personalized landing pages and email marketing. IT continually remains updated with current Information technologies. Based on our continuous improvement philosophy, we have established standard processes. We can also support custom requirements on client programs and build those into the process.
In this digital age, the prepress department is a valued component in the personalization setup process. Our operators prepare art files used by IT staff to create personalized forms. They are also skilled in color management which is critical for color inkjet and digital color printers.
We have strong relationships with the USPS and industry organizations to stay on top of all postal regulations. We work closely with clients and postal experts to assure unique mail packages can mail at the lowest possible rates.
J&Q uses the USPS Confirm tracking system to track movement of the mail and monitor in-home delivery. Clients can use our web-based tool to track where mail pieces are, how many pieces have delivered and when they arrived.
J&Q can implement USPS Interactive Informed Delivery campaigns for your direct mail programs. Informed Delivery users will see a color image of your mail package before it arrives, as well as a link directly to your on-line offer.
Our quality-conscious and pro-automation culture and workflow insure quality and security as data travels each step to becoming response-generating direct mail.
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